Generali Has Launched a Mental Health Navigator Service
26th February, 2020
Employee benefits and non-life insurance company Generali UK
has launched a mental health navigator service. This has been added to the
range of early intervention and rehabilitation services available via the
insurer’s Group Income Protection (GIP) policy.
The service is designed to provide expert assessment and
signposting to appropriate services by mental health clinicians. The aim is
that this will reduce pressure on Line Managers and Mental Health First Aiders,
while improving outcomes for individuals and for businesses.
The UK launch follows in the footsteps of the roll-out of
the mental health navigator in Canada and Australia by the virtual care
provider Teladoc Health.
Drawing on the expertise of a cross-functional team of
psychologists, psychiatrists and clinicians, the service is designed to
identify a correct diagnosis and provide an action plan for those struggling
with a range of mental health conditions.
The service is available to all employees of Generali’s GIP
policyholders and their families (over the age of 18). It can also be used by
those who want to gain a better understanding of an existing condition or
The service will be integrated into Generali’s care
pathways, which can be tailored to individual employee requirements.
This launch comes at a time when 1 in 4 of the UK population
will experience a mental health problem each year (1) but three quarters of
people with such problems receive no support at all (2).
Navigating a complex landscape
Colin Hawes, Head of Claims at Generali Employee Benefits
UK, commented: “UK businesses and employees are currently bombarded with a
confusing array of mental health support services.” He also remarked that pressure
is increasingly being placed on Line Managers and Mental Health First Aiders to
identify problems and appropriately signpost to relevant and useful solutions.
He added: “It’s an incredibly complex landscape. In order to
know where to turn, employees need to be first helped by mental health trained
clinicians to understand the problem. Only then can they learn how to fix it”.
Dominic Howard, Director, Teladoc Health Europe, said: “For
employers not only in the UK but globally, mental health is one of the biggest
challenges facing their business currently. Our recent global mental health
study revealed that over half of employees globally (55%) agree more should be
done in their workplace to improve mental health, with more than a third (38%)
saying they would be more productive at work if there was better mental health
Rita Fridella, President, LifeWorks and Executive President,
Morneau Shepell - Generali’s EAP and Total Wellbeing Partner added: “Mental
health and wellbeing ecosystems are complex. A guiding hand will undoubtedly be
welcomed by employees, helping them navigate their choices according to
expertly assessed need. Success here relies on much needed collaboration
With many employers trying to get to grips with what’s
needed to support workplace mental health and wellbeing in a meaningful and
sustainable way, it will be interesting to see whether this new service
improves the integration of an employers’ existing benefits, services and
mental health policies and procedures into a more structured and meaningful
<< GET THE MAD WORLD NEWSLETTER >>
Claire Farrow is the Global Director of Content and Programming for the Mad World and Make a Difference Summits. She also drives the content for Mad World News.
Claire is on a mission to help every employer – large, medium and small – get the insight, inspiration and contacts they need to make real impact on workplace culture, mental health and wellbeing in their organisation.
She has been freelance for more than 15 years. During that time, she has had the honour of working with many leading publishers, including the New York Times.