How Bosch Nordics has moved from stigma to solutions
11th September, 2018
Born a European (my mother is Belgian), it’s always been second nature
for me to look and learn from what others are doing beyond the UK’s borders.
So, I’m delighted that the Mad World Forum on 9 October feature valuable
international perspectives that can benefit all of our attendees: Dr Charles
Lattarulo from U.S.; Dr Kai Haas from Germany and Jan Gerding from Denmark.
In advance of the event, we took the opportunity to find out a bit more
about Jan Gerding’s work with Bosch Nordics’ proactive and recently updated
approach to supporting and promoting mental health and wellbeing in the
Jan, first, can you tell us
a bit about your role at Bosch? What does this encompass?
I have been responsible for
the coordination of Nordic HR activities for all Bosch entities since 2004. This
includes our sales organisation with presence in seven countries, where I have
functional responsibility. I am located at Bosch’s headquarters in Denmark
close to Copenhagen, and it is at this location that I have primarily had my
focus on mental wellbeing. Here, I have had good connection and contact with
the organisation and I have been able to work with this topic as a project. Our
experiences and best practices have since been shared with the rest of the departments
in the region.
How does your
responsibility for mental health and wellbeing fit with other functions such as
health & safety, communications and learning and development?
Being responsible for HR, I
have also been responsible for health and safety. Today this responsibility is
shared. I am responsible for the health part and a dedicated manager is
responsible for safety and environment. An important part of our project is
communication - both internal and external.
The internal communication
is important to ensure that our organisation is aware of what we can do to
support people when they have a need and to promote that we are caring for our
associates. External communication is important as well, to strengthen our
employer brand, in our fight for the best candidates in the labour market.
You have had a stress strategy
in place for more than 10 years. You mentioned to me that when implementing
this, the first step was to get rid of the taboo around talking about mental
health. How did you approach this?
In general, there are a lot
of taboos around mental health. This is better today than when we started in
2006, but I believe that it is still an issue.
When we started our
project, our mission was to change our approach from being reactive to being
proactive. Our problem was that we could not be proactive when people tried to
hide that they did not feel well. Openness and transparency did not exist in
our organisation when it came to stress. When people became ill, we did not
communicate the real reason for them being absent. Not being open just fed the sentiment
that stress is something to be ashamed of. That was the perception in the
People felt weak and
incompetent when they had stress. They also felt guilty, leaving colleagues to
cover for them, when they were off sick. Then they also felt insecure about their
job security – wondering for instance if the company would terminate their
employment if they had let the company down. We needed to change this so we started
a campaign. First and foremost, I wanted to be open and transparent when people
were stressed – to show respect and understanding for the person affected.
We also started training
and communication about what stress was all about. That stress is natural and
not necessarily dangerous in small doses. That anyone can get this and that the
company does not perceive this as a sign of weakness. We also taught them that
the earlier interventions are made, the less damage will appear and the faster
you can get back in good shape. We had ‘After working hour’s meetings’, where
we invited colleagues’ partners as well, to spread the word. Inclusion of the
partners at the meetings was also to bring the topic into the private/home domain.
However, these were only
words. Afterwards we needed to prove that we also supported these words – and
we have proved it. When our associates are willing to accept our interventions,
we have not terminated a contract. We respect confidentiality and my mantra is that
in my HR organisation, our most important asset is the trust of HR.
You have recently devised
and implemented an updated stress policy. Why did you feel it was necessary to
update this and what is different about your new strategy?
Things have changed since the
implementation of our policy in 2006. People are working in a different way
today – they are always online. We see that the trend continues with increasing
numbers of cases of stress, depression and other mental illnesses. I read that
in 2017, in the UK, 37% of all notices of sick leave and 45% of all sick
absences were due to stress. We also saw in our regular health checks that even
though our absence due to stress is still relatively low, there are indications
that mentally wellbeing could be improved in our company.
From studies and also from
our own experiences when working with a stress coach, we have learned that
there are different sources of stress. There is the organisation (company,
colleagues etc.) and there is the private life (family, friends, work-life
balance etc.). We have focused on these sources, with our use of coaching.
A third source of stress is
the individual (inner convictions, own expectations etc.). What are the reasons
for this inner pressure? Why am I never satisfied with my job, when everyone
else is? Why do I always end up in the same kind of conflicts? We can’t find
the answers to these questions with a coach, but we hope to be able to help the
associates to find these answers with a psychotherapist. For this reason, we
started to offer our associates therapy in April this year. Leadership@Bosch has
three perspectives: Leading my business, Leading my Self, Leading others. I
believe, that having good self-understanding can only help me being better in
Leading my Self, and self-understanding is what we aim for by offering
What is your personal
vision for the next generation of workplace wellbeing?
My personal vision has two
parts. First is to lead the way in helping our associates to get better self-understanding.
We want our associates to be passionate and I believe that when you dare to
look inside it is easier to find your passion. With self-understanding, courage
and respect we can have better contact with supervisors, peers and those who
report to us. This in turn benefits the business and overall mental wellbeing in
the workplace. The second part of my vision is to make mental wellbeing a joint
responsibility for associates and management.
What are the key takeaways
you would like to gain from being part of Mad World on 9 October?
In general, we have been
very autonomous working with mental wellbeing in my company. We have been first
movers - introducing stress coach in 2006 and psychotherapy in 2018. I’m really
looking forward to seeing what’s happening concerning mental wellbeing outside
of my company and outside of Denmark.
As different organisations grapple with who should be responsible for
driving forward the mental health and wellbeing agenda in their workplace, I’m
fascinated to find out more about how Jan, as an HR Director, is successfully doing
this at Bosch. I look forward to continuing the conversation at Mad World on 9
October. Jan will be joining the “Breaking down barriers with bold leadership”
panel discussion as part of the “Leadership” track during the afternoon
Don’t forget to register if you
haven’t already booked your place. See you there.
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Claire Farrow is the Global Director of Content and Programming for the Mad World and Make a Difference Summits. She also drives the content for Mad World News.
Claire is on a mission to help every employer – large, medium and small – get the insight, inspiration and contacts they need to make real impact on workplace culture, mental health and wellbeing in their organisation.
She has been freelance for more than 15 years. During that time, she has had the honour of working with many leading publishers, including the New York Times.