8th October 2020

The Now and the Next of Wellbeing in the Workplace

24th July, 2019

Jennie Doyle

Imagine a future where everyone has the right tools at hand to care for their physical and mental wellbeing in the workplace, enabling the supportive environment we all need to thrive.

Imagine the positive impact this would have on improving absenteeism, productivity and as a result, your bottom line.

How far away are we from this Utopia becoming a reality and what is the role of digital prevention and intervention moving forward?

Our research into the link between musculoskeletal (MSK) and mental health reflects the demand for a holistic solution to treat both physical and mental health in a coordinated way.


As stated by Dr Steve Boorman, Director of Employee Health at Empactis: “It is important to understand the relationship between mental health and musculoskeletal health and, where possible, try to deal with both symptoms together.”


Ensuring your organisation’s physical and mental health services complement one another is critical in improving employee wellbeing and as a result, reducing absenteeism.


Focus on prevention and early intervention


An effective wellbeing strategy should focus on prevention and early intervention, supporting employees to take an active role in improving their health before it impacts their work life.


A health cash plan which supports both physical and mental health is a great place to start, providing integrated care pathways to treat multiple issues simultaneously.


Moving with the constantly evolving wellbeing landscape, cash plans are no longer limited to money back on dental, optical and physiotherapy treatments.


Although these services remain popular and are effective in helping employees to keep on top of their wellbeing, digital solutions that deal with physical and mental health are becoming increasingly prevalent across the health cash plan sector.


There are a number of digital solutions available within cash plans, including mental health apps, access to on-demand physio advice from senior chartered professionals, and virtual GP services, all designed to be easily accessible, innovative and user-driven.

An effective cash plan should provide a clear, sign-posted care pathway for employees seeking support with their physical and mental health.

For example, if an employee was suffering from an MSK issue and a mental health condition as a result of chronic pain, they could start by using digital services such as online physio diagnosis, a mental health app, a virtual GP consultation call and/or EAP services.

The employee could also claim money back (up to agreed limits) on physiotherapy treatments and if further support was required, the employee could also be referred to face-to-face physio or counselling.

What might this holistic approach look like in the future?


Although employees currently have access to digital solutions for both physical and mental health, we are yet to see an integrated digital platform which deals with both in one place.

A digital, user-led pathway would enable users to seamlessly navigate their services and benefits autonomously within one portal.

For example, if a user was suffering with severe back pain and anxiety issues, they could use the portal to access every aspect of their tailored care pathway, from on-demand professional physio advice to downloading a mental health app at the tap of a button, with clearly sign posted routes and options to help them along their journey to health.

They could also use the portal for non-digital solutions; to book physio appointments, claim money back on treatments and get access to face-to-face counselling if they felt they needed extra mental health support.

Designed to track and monitor progress, an intuitive portal could also build up a detailed picture of health for the individual. Company reporting could also be an option, enabling employers to download an anonymous report detailing the general health of their employees over time, providing insights into the effectiveness of each service and an idea of return on investment.

Embracing the digital revolution

Although a digital revolution within the health sector may frighten some, the benefits of digital prevention and intervention far outweigh the doubts.

To name just a few benefits, digital solutions are scalable, discreet, private, easily accessible, simple, personal, tailored, intuitive and accurate.

Dr Andres Fonseca, CEO of Thrive Therapeutic Software, predicts that mental health in particular could even take the form of augmented reality and artificial intelligence in the future. Whatever the future holds for digital prevention and intervention, employers should gear up for an exciting journey!

Jennie Doyle

Jennie is the Head of Product and Marketing at Health Shield with a responsibility for developing wellbeing product propositions to the corporate market and delivering strategies that build awareness around employee health. With a focus on preventative care tailored to the individual, Jennie and her team deliver all-encompassing health and wellbeing solutions designed to meet the specific needs of businesses and their employees. Jennie has worked in employee wellbeing since 2013 and Prior to Health Shield has previously held a variety of marketing and product proposition roles at marketing agencies, Lloyds Banking Group and MBNA.

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